Return Policy

Our customers’ satisfaction is what we are pursuing. We have full confidence that you will be happy with your products and the service we provide. It’s our business to maintain long-term business relationships with our clients. We are, therefore dedicated to follow through with our service until full customer satisfaction is achieved. And we are ready to deal with any problems that may arise.

We accept returns for exchange or refund for the following reasons:
1. Shipping errors
2. Damaged goods

Before returning the items purchased from case2case.net, please do contact us first at service@case2case.net.

If you want to return the ordered product, Please attach a note with the following information：
1) Order Number
2) Product Name
3) Details of the reason for your return
4) A refund or exchange as the solution

Refunds will be credited to the original way of payment only. And replacements will be shipped out only after the returned item has been received. After we get your retuned parcel, we will contact you. Please allow up to 15 working days from the date we receive your return to process your return or exchange.

Products must be returned in like-new condition with all accessories. case2case is not responsible for personal data and/or non-related products left in the returned merchandise. We recommend customers use an insured shipping method with a tracking number to return any merchandise back to us. case2case is not responsible for packages that are lost or damaged in transit back to us.

Any physical damage on a product will automatically void its return policy/warranty and we will return any products that exhibit physical damage back to the customer.

We are always here to help whatever happens. Please feel free to email us at service@case2case.net. We will deal with any matter and work together with you to resolve it.