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Frequently Asked Questions
Here are answers to some of the common questions we are asked about our apple accessories,iphone cases. If you have a question about our iphone cases that is not answered below, please feel free to contact us.
1.Q: What is your product warranty?
A: Our customers’ satisfaction is what we are pursuing. Our goal is to make sure that customers are happy with their purchase and service they received from us. We hope to have long-term business relationships based on trust, quality and service. We give our customers lifetime warranty about our products. We have confidence in our products. The production of each handmade item is under inspection and each item is inspected before shipment to ensure the highest quality standard.
2.Q: What is your shipping guarantee?
A: We guaranteed through customs and guaranteed delivery to your door! You don't need to worry about customs seizure or insurance because we guarantee it; we will reship once at our expense. We understand your concerns regarding this matter. In off chance that there is a problem and 99% of our customers receive their packages with no hassles. There is no need to worry about shipping. We hope we can have long business standing with you.
3.Q: What are the return, exchange, refund policies?
A: We provide a full money back warranty on all iphone accessories returned within 7 days of receipt. This refund does not include the cost of shipping. Your refund should include all the original packing, merchandise, and any included accessories in your package.upon receipt of your return we will inspect your products along with reading your descriptions. Please remember we only accept defective merchandise or wrong merchandise shipped ONLY.
4.Q: When will my order be shipped?
We will send a Dispatch Notification email to you after we have dispatched your order. The majority of our orders are shipped within 1 - 2 business days after payment being received. No order will be sent on Saturday, Sunday and public holidays. You can expect to receive this email within 24 hours timeframe.
5.Q: How long it usually takes for my order to arrive?
Orders are processed soon after receipt to ensure that your items are shipped to you as soon as possible. You are expected to receive your orders within 3 - 20 business days (excluding the day placing the order) depending on the destination and shipping method selected.
6.Q: How do I cancel my order?
We usually dispatch all orders within the next business day. If you would need to cancel an order, please contact us as soon as possible and specify your Order Number. A cancel order confirmation email will be sent to you. Please note: Once an order is being packed or dispatched, it cannot be cancelled by you or our customer service department.
7.Q: Will my information be secure when I register and purchase from your website?
case2case.net respects your privacy and takes special care in keeping all your order information confidential. Only employees who need the information to perform a specific job (for example, a customer service representative) are granted access to personal identifiable information.
8.Q: What type of payment do you accept?
we accept credit card payment and west union for payment.
9.Q: What is the shipping and handling cost?
all of our products are free shipping, unless you need it urgently, then you can pay shipping fee according here.